Has anyone of you had bad experiences with those fast -food home delivery services? I had, and it's not just once. Considering that I usually only order from Pizza Hut, make a guess where my complains lie.
If unhappy incidents just happen once, I would not be so angry, however, it has happened thrice and all three times were the same. The first time occurred when my 6-sliced pizza came with only 5 slices and one gaping hole at the side. So, feeling rather disgusted, I rang Pizza Hut up to tell them about the horrible outlook of the pizza. Instead of assuring me that they will send over a replacement straight away, the phonelady told me that she wanted pictures of the pizza. Reason being that so she could make a report on it which I think is a load of crap. First of all, by getting a replacement, I would have to return the current pizza and then they can take tons of photos of it, as much as they like. Why should I do it? And even if I do it, how am I supposed to send them to you? Secondly, doesn't that mean that she thinks I'm lying to her? That surely isnt the best way you would want to treat your customer. Anyway, in the end, they gave me a replacement and a 10% discount, after I made a big fuss out of it.
The next time I ordered, they told me that there was no record of the 10% discount so they couldn't process it. Guess what? Phone time. After much angry talk, they grudgingly gave me the discount I deserved. However, either to take revenge or their service was really bad, the same thing happened, just that there were 6 slices but there was still a hole and the pizza looked like a small instead of regular. *ring ring* This time round, I was quite angry and I made a request that I would like to speak to the manager straight away. So, the lady at the call centre said that she would call the manager and he will get back to me shortly. I waited for more than an hour before I received his call. Shortly? I guess not. This time round, the long-winded manager explained to me in detail how they slice the pizza up, down to the details of how many inches per slice. Plus, he told me to measure my pizza to see if it's a regular. Turned out it wasn't. Besides the lousy pizza, the lasagna I ordered for $8 plus was only 2cm thick, housed in a box that is at least four times as high as it. He could not give me an explanation for it and he was trying to shirk responsibility for their mistake, not to mention that he was rude. So, my cousin took over the conversation and ended up with a free regular pizza in the end.
Yesterday, the third incident happened. The pizza my sister ordered came in 45 minutes instead of the said 30 minutes. Plus, there was a hole in the pizza, yet again, and the pizza box was dented. So, she called Pizza Hut and I took photos of it, just in case they needed proof again. The lady at the call centre said that the manager would call us as I requested that I wanted to speak to the manager straight. She called fast enough and told my sister to cancel the order and she'll send a replacement over. As my sister was talking to the manager on her handphone, the call centre lady called our house number. Hello, did they even think that one was supposed to listen to two phonecalls at the same time? So, naturally, I answered the call. The rather rude lady told me that my sister requested to cancel the order and so no replacement would be sent over. Okay, this is bad. Pizza Hut staff cannot communicate among themselves properly. So I told her to check with her manager first before calling us and that I do not wish to receive 2 phonecalls again. Just one would suffice.
The second calls arrived. Notice the 's'? The manager told my sister that the pizza box was folded by human hands. Wow, you mean you can actually use animal hands to do so? To this, my sister replied that why would anyone purposely make a dent in the pizza? On the other line, I was trying to make a conservation but failed to do so as she could not answer any of my questions and kept giving me dead silence after I finished my piece. Hello, if she works at the call centre, the least she could do was talk. After giving me dead silence for 3 times, I flared up and told her to stop giving us two calls at the same time and cease giving me dead silence as I totally hate it.
The third call arrive, with the new manager speaking to my sister, constantly repeating that he was only there for 2 months so he did not know what happened before. No matter what she complained, he gave her the same answer, as if pleading with her to stop complaining. The replacement pizza arrived(yeah, we got it) and so I took over the conversation. He started off asking me who I was and asked me for my surname which is quite idiotic as I would have the same surname as my sister. I told him I felt that his company did not respect me as the same incident happened thrice and the staff weren't exactly Miss Polites. He then asked me for the name of the rude lady, to which I answered why couldn't he check himself. He told me it would be difficult to track down who the lady was. Aha! Does that mean there are lots of complains to Pizza Hut going on that he could not even check who was the person who last received a complaint? To which, he could not answer. To cut a long story short, he gave me a 20% discount(I made him record it down), a treat(I didnt have to pay a single cent for this order) and that he would make special notice of my orders in future. In return, he wanted me to give him a chance to prove himself as he has only been there for 2 months.
This entry is getting rather long so I guess I'll stop here :D
